Job Information
Trinity Health Patient Access Representative II in Ypsilanti, Michigan
Employment Type:
Full time
Shift:
Day Shift
Description:
Under general supervision, responsible for performing the Patient Access Process components including scheduling, registration, and insurance verification.
Interacts with patient and physician office staff to schedule basic and complex future services across a wide scope of clinical departments, including the coordination of multiple services in proper sequence for patients, as well as informing patient/doctor's offices of test preparations, insurance requirements, authorizations and financial responsibility for each service.
Analyzes tests/procedures ordered with the signs & symptoms for the studies to make appropriate decisions regarding the services needed and the appointments required.
Collaborates with multiple departments to best utilize resources, while accommodating physician preferences and patient needs.
Speaks directly with multiple departments and locations to resolve numerous scheduling matters including STAT appointments, approvals, block times and appropriate selection of studies to schedule.
Manages physician orders and other clinical documentation to ensure it is available and accurate for clinical staff at the time of patient service.
Assists other team members with all scheduling related matters. Responsible for the complete and accurate collection of patient demographic and financial information to create the pre-registration episode.
Verifies the patients’ insurance and source of payment and determines the coordination of benefits for scheduled services, as well as prevailing regulatory and 3rd party requirements.
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE
Education: Requires high school diploma or equivalent. 1-2 years post high school education and/or training or the equivalent.
Experience: Minimum of three months experience as a Patient Access Representative l.
Certification/Licensure: Certified Healthcare Access Associate (CHAA through NAHAM) Preferred
REQUIRED SKILLS AND ABILITIES
Demonstrated computerized system application experience. Critical thinking and problem solving skills. Analytical ability to effectively and efficiently resolve registration, scheduling and insurance issues. Demonstrated knowledge of the Revenue Cycle processes, components and terminology. Exceptional interpersonal communication skills to effectively communicate with patients, team members, clinical colleagues, medical staff, external agencies and contacts. Exceptional customer services skills and positive personality attributes. Patience in dealing with ordinary, arduous or emotional patients. Use of telephones and call center technology. Ability to type at 35-40 WPM.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran