Job Information
Trinity Health Patient Access Rep Surg in Pontiac, Michigan
Employment Type:
Part time
Shift:
Day Shift
Description:
Our organization is looking for a Surgical Scheduler to join our team. The successful candidate will be responsible for managing the patient access process for surgical procedures, including scheduling, coordinating resources, obtaining pre-registration and insurance information. The ideal candidate will have experience in the healthcare field (surgery preferred), medical terminology/anatomy knowledge and has a passion for providing excellent customer service. This position requires excellent communication skills, critical thinking and the ability to think quickly on their feet.
Responsibilities:
Independently schedules procedures for Surgery and Endoscopy.
Demonstates excellent customer service and intrapersonal skills.
Coordinate with other departments to ensure resource availability.
Obtain correct pre-registration, insurance and procedural infomation (ICD-10 and CPT codes).
Develop and implement scheduling policies and procedures.
Provide guidance to staff on surgical scheduling issues.
Ensure that scheduling processes are compliant with all applicable laws and regulations.
Duties:
Independently schedules procedures for Surgery and Endoscopy, utilizing individual departmental grids, resources and guidelines. Complex cases require additional consideration and communication between various hospital departments. Obtain required registration demographics for future scheduled patients via telephone or fax by entering the appropriate required information on-line. This will include, but is not limited to: demographics, clinical, and detailed insurance information in order to ensure accurate and complete billing statements. Obtains procedure codes if available from physician offices to ensure correct patient type is selected for inpatient-only procedures for revenue stream. Is able to recognize and problem solve conflicts associated with time requests, resources, equipment or staff for each department. Collaborates with designated department clinical personnel to facilitate add-on/emergent procedures, for guidance regarding any questionable or unusual requests, and interacts as necessary to resolve resource conflicts that may necessitate scheduling changes or authorization to override the schedule. Coordinates multiple hospital services such as surgical procedures, ancillary testing, etc., in proper sequence and according to the rules of the system, which may include managed care requirements and clinical standards. Informs surgeon or confirms with office scheduler of preparations for appointments made. Works independently to problem solve scheduling issues and troubleshoot and report system problems. Works with entire Perioperative Team to consolidate schedule and optimize efficiency with respect to resources. Reviews all departmental reports to identify scheduling issues and resolve appropriately. Utilizes excellent customer service and telephone courtesy skills in all interactions with customers. Utilizes and keeps a current working knowledge of all reference manuals in the department. Maintains the confidentiality of patient records and information. Attends meetings, participates in Continuous Quality Improvement, and performs other duties as assigned. Performs other duties as required by manager.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran