Job Information
Trinity Health Food Service Worker in Grand Rapids, Michigan
Employment Type:
Full time
Shift:
Evening Shift
Description:
Responsible for performing various food service duties and providing customer service for the Nutrition Services Department supporting the clinical dietitian, individual nursing units, and patients.
QUALIFICATIONS
Responsible for performing various food service duties and providing customer service for the Nutrition Services Department supporting the clinical dietitian, individual nursing units, and patients.
QUALIFICATIONS
Credentials/Licensure
Minimum:
Preferred: Serve Safe Certified or completion of certificate within six months of hire
Related Experience
Minimum
Preferred Guest Services background. Order taking via the phone and order entry of selections into the computer.
Other Knowledge, Skills and Abilities
Minimum: Strong attention to detail. Basic math skills to perform cashier transactions, including addition, subtraction, and simple multiplication. Ability to count back appropriate change within established $5.00 accuracy policy. Ability to learn food safety guidelines. Excellent customer service skills. Ability to speak and write English to interact with and perform customer service transactions (including food purchase transactions, quality, and equipment) with a primarily English speaking population of guests and patients.
Preferred:
Computer Competency
Shows how to use a standard desktop and windows based computer system, including a basic understanding of email, e-learning, intranet and computer navigation. Ability to use other software as required to perform the essential functions of the job.
Physical/Mental
Minimum
Standing 3 to 4 hours at a time, must be alert, work well with others, like working with the public.
Bend, twist, reach and walk frequently (70%-90% of the time).
Push and pull objects weighing up to 100 pounds (15% of the time).
Lift objects weighing up to 50 pounds (15% of the time).Perform detailed tasks (50% of the time).
Work with frequent interruptions (80%-100% of the time) and changing priorities (50%-75% of the time).
Hear speech, speak softly and loudly, utilize near/far vision and fine motor skills.
WORKING CONDITIONS
Work under tight deadlines and manage multiple tasks at the same time while showing respect and courtesy to each individual. General office/kitchen conditions. Radiation and infectious diseases (5%-20% of the time).
AGES OF PATIENTS SERVED
Newborns Pediatrics R Adolescents R Adults R Geriatrics NA
See department specific checklist
ORGANIZATIONAL EXPECTATIONS
Flexibility – Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities.
Accountability – Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors which contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
Excellence – Serves as a role model and performs job responsibilities to the highest standards in every situation. Delivers “Something More” that ensures a more complete and personally satisfying experience for every customer.
Focus – Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan. All actions are rooted in providing excellent customer service.
Processes room service orders in an accurate and professional, courteous manner. Processes guest trays within same delivery standard and follows accurate gift card /charge handling procedures.
Interacts with patients and family members by order taking via the phone and inputting menu selections into the computer.
Communicates and collaborates with patients, families, dietitians, Nursing and management regarding dietary needs/activities. Promotes positive customer service relations between Nutrition Services and Nursing units, patients, families, and all other people they come in contact with.
Maintains the CBORD Card Files. Processes all paperwork from printer, fax machine, and POS system efficiently and accurately. Completes all paperwork daily, including tallies, floor stock sheets, and late items.
Assist with the delivery and pick-up of trays from patients. Delivers snacks, and floor stock as appropriate.
Rotate floor stock in pantries and refrigerators appropriately. Keeps pantries organized and at established par levels.
Maintains knowledge of profession, safe food handling and sanitation.
Communicates with staff, patients, management and other customers regarding food purchases/quality and equipment.
Operates cash register system for transactions and information into the register system.
Receives payment by cash, credit/debit card, voucher, ID badge or gift card. Maintains cash drawer within established $5.00 accuracy policy.
Sorts, counts and wraps currency and coins.
Establishes or identifies prices of goods. Issues receipts, refunds, credits, or change due to customers.
Cleans, sanitizes, organizes, stocks and removes trash.
Operates, breaks down, assembles, cleans and refills beverage units.
Monitors and documents refrigerator temperatures.
Follows sanitation and safety guidelines as determined by departmental policies and procedures, and food safety regulations.
Assists in helping customers answer questions, finding items or functions they might need help with.
Maintains clean and orderly checkout areas.
Resolves customer complaints.
Communicates with cooks, supervisor and other staff regarding food quality, product availability and equipment.
Assembles trays and/or serves food according to serving portion/guidelines and ensures that the quality of food meets or exceeds these guidelines.
Assembles trays such that all trays are accurate and delivered within established guidelines
Reads production tally and organizes workload to have food items prepared by the specified deadlines in sufficient quantity.
Utilizes resources to reduce or eliminate waste.
Maintains equipment and work area by cleaning, organizing and sanitizing throughout the shift using proper cleaning and sanitizing methods.
Responsible for overall food quality as measured by Customer and Patient Satisfaction scores.
Monitors and documents food/warmer/refrigerator temperatures.
Sets up, maintains and breaks down work area within established timeframes.
Gathers, washes, & puts away dry dishes
Maintains accurate records of patient diet orders.
Performs other related duties as assigned.
ESSENTIAL FUNCTIONS
SYSTEMS AND INFORMATION
To ensure appropriate utilization of Protected Health Information (PHI) associated with the Health Insurance Portability and Accountability Act (HIPAA) and Saint Mary’s Confidentiality of Information Standards, as well as other regulatory entities, individuals employed in this position will be granted systems and information access as appropriate for this position.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by the people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The listed duties may be changed at the discretion of the incumbent’s supervisor.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran