Job Information
Trinity Health Broker Relations Manager in Columbus, Ohio
Employment Type:
Full time
Shift:
Description:
Why MediGold?
MediGold (https://medigold.com/) is a not-for-profit Medicare Advantage insurance plan serving seniors and other Medicare beneficiaries across the United States. We’re dedicated to providing excellent customer service, cost-effective care, and exceptional healthcare coverage. We rely on talented colleagues in a wide variety of professional roles including information technology, financial analysis, audit, provider relations and more.
We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.
What we offer:
Competitive compensation and benefits packages including medical, dental, and vision coverage
Retirement savings account with employer match starting on day one
Generous paid time off programs
Employee recognition incentive program
Tuition/professional development reimbursement
Relocation assistance (geographic restrictions apply)
Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing
Why Columbus?
The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest – ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at www.experiencecolumbus.com !
About the job:
Manager Broker Relations is responsible for managing broker related activities for Mount Carmel Health Plan and Mount Carmel Health Insurance Company (who do business under the brand name "MediGold"). The scope of this position encompasses strategic project planning as well as management of services related to agent service, onboarding, recruitment, training & oversight (as applicable) and commissions. The position will also make strategy recommendations for broker related relationship development.
What you'll do:
Develops and continuously refine broker support models on behalf of MCHP and MCHIC (and related entities as required).
Oversees activities related to new broker relationship implementation, associated project management and renewal of such agreements when warranted.
Directs and oversee activities related to agent onboarding, service and commissions.
Directs all actions of the positions related to broker support & commissions in a manner that inspires and rewards success; and to oversee the management of all resources and their performance management (including all hiring practices and the termination of staff as needed).
Submits accurate reports by which leadership will judge the effectiveness of broker programs and related costs of all existing and proposed acquisition models.
Establishes, maintains and oversees relationships with broker agencies and leaders, as well as vendors associated with supporting broker activities.
Serves as a resource to help the broker distribution channel meet assigned sales/membership growth targets
Proposes new business development opportunities related to broker distribution channels and/or models.
Prepares broker support tools related to onboarding, service and/or commissions.
Contributes input into the direction of needed print materials and agent support tools; offering insight about the competitive landscape
Conducts all responsibilities in a manner that meets The Centers for Medicare & Medicaid Services (CMS) and MediGold Compliance Standards; and codes of conduct.
Completes annual competencies as required by CMS, the State and MCHP/MCHIC
Remains fluent in use of online enrollment and technical sales resources and uses such in a manner that best aids planning and oversight responsibilities.
Identifies, collects & escalates issues that impede sales closures and/or member retention
Communicates service opportunities, Provider Network development opportunities, or other feedback gathered from the field to leadership and partners for attention and consideration.
Conducts and attends meetings with managers and direct reports preparing strategic agendas, tracking expectations and clearly communicating goals and progress.
What we're looking for:
Preferred Education Requirement: Bachelor's degree in business or marketing
Licensure Requirement: Active Insurance Licensure as required by State Law (Life and Health, Disability)
5+ years of sales management experience in the health insurance industry specific to sales and marketing roles (related to Medicare Advantage or another government-related insurance line)
Experience developing, executing, measuring, and monitoring service and sales metrics to desired performance levels/goals (preferred)
Demonstrated ability to develop, direct and manage projects & new implementations
Effective communication skills (both verbal and written)
Proven ability to interpret federal and state laws related to the health insurance industry and the ability to effectively develop, implement and oversee operations that ensure compliance with such guidelines
Ability to work collaboratively with process owners that are not direct reporting relationships
Ability to create reporting, tracking tools and presentations related to broker activity
Ability to understand and support the MediGold brand and value proposition
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Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran