Job Information
Trinity Health SJSEMI_Team Lead Retail Services_R02074 in Ann Arbor, Michigan
Employment Type:
Part time
Shift:
Rotating Shift
Description:
An Opportunity to Join our Remarkable Care Team!
Trinity Health is a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve. As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life. Our Core Values, Reverence, Commitment to the Poor, Justice, Stewardship, and Integrity guide our behaviors to help us achieve our Vision.
POSITION PURPOSE
Assists the department supervisor with coordination of and leads the daily work assignments of department employees. Actively participates in identifying department opportunities for improvement, creative thought for problem solving, and communicating potential improvement ideas with the supervisor. Acts as a resource person and role model for employees as to techniques, policies/procedures, rules/regulations, and customer service standards.
ESSENTIAL FUNCTIONS
Performs all duties and functions of the department as needed (e.g. coverage for breaks, meals, absences, or high volumes).
Demonstrates hands-on knowledge of procedures and processes unique to the department; demonstrates ability to readily acquire new knowledge.
Performs as a liaison with other departments related to work processes.
Evaluates work processes; identifies and makes recommendations for improvements; measures changes and assesses impact to the workflow.
Responsible for staff schedules, completing Kronos in the absence of the supervisor, plans work priorities and coordinates daily work activities of the department.
Provides ongoing review of policies and procedures and ensures compliance with all departmental, system and/or regulatory agency requirements.
Knowledgeable in the content of SJMHS safety/emergency procedures and monitors staff compliance with same.
Provides accurate and timely performance feedback to team members.
Assists the supervisor in identifying training and educational needs of the team; develops educational plans and assists in training.
Maintains personal competency by attending and participating in seminars and training sessions.
Encourages and fosters team empowerment in work activities; solicits input and feedback from team members.
Coordinates and assigns work according to the levels of talents and skills required.
Serves as problem-solver and resource for the work team, keeping the supervisor apprised of issues.
Assures continued competencies of team members related to annual departmental or system requirements, or due to change in workflow, system enhancements, and/or other environmental factors.
Provides input to supervisor for staff evaluations or performance issues.
Provides an ongoing review of departmental policies and procedures, reporting needed revision to the supervisor.
Gathers data to measure team effectiveness and productivity; prepares necessary reports or summaries of team activities. Provides a variety of statistical reports as requested.
Demonstrates knowledge and skills to effectively interact with systems utilized by the department (e.g. Workforce Central, Healthstream, Excel).
Responsible for effectively communicating with team members.
Promotes tidiness and organization of team’s work area(s); coordinates acquisition and maintenance of necessary supplies and equipment operation.
Promotes excellent customer services skills at all times.
Performs ad hoc projects and other duties as assigned by the supervisor.
Maintains good rapport and cooperative relationships. Approaches conflict and/or stressful situation in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE
Education: Requires a high school diploma or GED equivalent preferred.
Experience: Two to three year(s) related experience. Three to six months’ previous experience with computers.
REQUIRED SKILLS AND ABILITIES
Demonstrates good verbal and written communication skills and effective conflict management skills.
Ability to provide employees instruction in and interpretation of departmental processes, protocol or procedure.
Self-starter, ability to assume responsibility. Analytical skills necessary to make decisions, particularly in a leadership role to employees.
Ability to work independently and to stay calm, act quickly, and follow policy and procedures in stressful situations.
Demonstrates ability to acquire and implement new ideas and processes.
Demonstrates critical thinking, problem solving skills, and works effectively in a stressful environment.
Demonstrates the knowledge, skills, and terminology required of the work team.
Demonstrates the organizational skills to create work plans and schedules.
Why this position -- What can it do for you!
Located in the Ann Arbor/Ypsilanti, Michigan with easy access to US-23, M-14, and I-94.
Full benefits package
Medical
Dental
Vision
Paid Time Off
Retirement Savings Plan with employer contribution option
Tuition Reimbursement
Life Insurance
Short/Long Term Disability
Opportunity for growth and advancement throughout Trinity Health in 22 different states!
Free close proximity parking!
For more information regarding career opportunities with Trinity Health visit https://www.trinity-health.org/
Successful candidate will be subject to mandatory vaccinations/immunizations unless they qualify for an available exemption.
This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or THM’s Return to Work Program.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran